This notice must be checked against the final WordPress host, form provider, email service, analytics and cookie settings. It should be updated whenever those services or the way personal information is used changes.
Who we are
Brooke Construction Services is responsible for deciding how the personal information described in this notice is used. In data-protection terms, this means we are the controller.
For privacy questions or requests, email info@brookecs.co.uk.
Information we collect
Depending on how you contact us and the work you ask us to undertake, we may collect:
- Your name and contact details, including email address and telephone number.
- The project address or postcode.
- Information about the property, proposed work, budget considerations and preferred timescales.
- Photographs, drawings, plans and other project documents you provide.
- Correspondence, quotation details, contracts, invoices, payment records and records of completed work.
- Technical information recorded by the live website or hosting provider, such as IP address, device information and security logs.
Please avoid sending sensitive personal information unless it is genuinely needed for the project. If accessibility, health or household circumstances affect how work should be planned, tell us only what is necessary.
How we use your information
We may use personal information to:
- Respond to questions and assess whether a project is suitable.
- Arrange visits, surveys and conversations.
- Prepare designs, specifications, quotations and contracts.
- Order products and coordinate suppliers, trades and relevant professionals.
- Deliver, manage, certify and provide support for agreed work.
- Maintain financial, tax, warranty, safety and business records.
- Protect the website, prevent misuse and improve our service.
- Meet legal, regulatory, insurance or dispute-resolution requirements.
We do not add enquiry details to a marketing list without an appropriate lawful basis and, where required, clear permission.
Our lawful bases
The lawful basis depends on why the information is being used:
- Steps before a contract
- To discuss an enquiry, assess the proposed work and prepare a quotation at your request.
- Contract
- To deliver and administer work you have asked us to undertake.
- Legal obligation
- To maintain records or provide information required by tax, safety, building-control or other applicable law.
- Legitimate interests
- To operate and protect the business, manage enquiries, maintain project records, resolve complaints and improve the website and service, provided those interests are not overridden by your rights.
- Consent
- Where consent is required, for example for optional marketing or non-essential cookies. Consent can be withdrawn at any time.
How long we keep information
We keep personal information only for as long as reasonably necessary. The period depends on whether an enquiry becomes a project and on applicable contractual, warranty, insurance, tax, safety and legal requirements.
Unsuccessful or inactive enquiries are reviewed and deleted when they are no longer needed. Customer and project records may need to be retained for longer because they document the work, warranties, financial transactions and potential legal obligations.
Keeping information secure
We take reasonable organisational and technical measures to protect personal information against accidental loss, misuse, unauthorised access, alteration or disclosure. No internet or email system is completely secure, so please do not send information that is not necessary for the enquiry or project.
Your data-protection rights
Depending on the circumstances and lawful basis, you may have rights to access, correct, erase, restrict or object to the use of your information, and to receive certain information in a portable format. Where processing relies on consent, you may withdraw that consent.
You have the right to object to processing based on legitimate interests and to direct marketing. We will consider an objection in accordance with applicable data-protection law.
To exercise a right, email info@brookecs.co.uk. We may need to confirm your identity before responding.
Questions and complaints
Please contact us first so we have an opportunity to address your concern:
Brooke Construction Services
info@brookecs.co.uk
You also have the right to complain to the Information Commissioner’s Office. Visit ico.org.uk/make-a-complaint for current contact and complaint information.
Changes to this notice
We review this notice when our services, providers or use of personal information changes. The date at the top shows when it was last updated.